What’s your COVID-19 policy?
We are very concerned about health and safety of our players and their families. Below outlined procedure was being followed in all our practice locations since June 2020, and we had 0 (zero) COVID cases.
- Equipment is fully sanitized prior to the practice/game. It includes balls, cones, net tape, poles, bleachers, door handles.
- Players and volunteers enter through designated doors only, which remain locked after the check-in
- All Players and Volunteers have temperature checked prior to entry
- All Players and volunteers sanitize hands with sanitizer prior to touching anything. Sanitizing occurs multiple times throughout the practice
- All volunteers are required to wear a mask during the games
- Players and Coaches are strongly encouraged to wear a mask during practice/games
- If a person does not feel 100% that day, we ask the person to not arrive to the practice/game
- If someone was exposed to another person who tested positive for COVID-19, we ask that the player/parent test for COVID themselves and remain in quarantine for 10 days.
What’s your refund policy?
Full refund is available when registration is cancelled within 10 days before the first practice. Prorated refunds are available upon agreement with the Program Director, if cancellation occurs within two weeks of the season's start date. This policy applies to Recreational Program. Club Program refunds are yet to be defined, but will be communicated at the Parent Night.
How can I pay for the registration?
If you don't use our Cart to purchase your registration, you can pay by PayPal (firstname.lastname@example.org), or by check payable to Thunderbolt Volleyball. Please be sure to use Registration page to chose a program and fill out registration information.
Do you have customer service?
Of course! Our Coaches can answer any question you have, and you can always contact us via email or phone listed in the footer!
What do I need to bring to the practice?
Players must have knee pads, proper non-slip athletic shoes for volleyball court and athletic clothing. Girls need to have hair tied. Please be sure to bring sufficient amount of water as water fountains might be shut off in the building. Additionally, we have ZERO Cell Phone tolerance policy. We are not allowing players to look at their phones during our practice or game breaks. Violations will be a subject of disciplinary actions.
Do you have boys league?
Thunderbolt is starting to form boys leagues. In Fall 2020 season we are creating coed teams for both 9-12 and 13-15 age groups adding few boys to the team. We hope to continue to grow the trend and with sufficient number of boys we will open boys only teams.
How do I register my child?
Go to "Registration and Apparel" tab in the top menu, select "Programs" and then select the right age group/program you wish to register for. The page will open up with a "Registration" form that requires you to fill out basic information about the child. Click SUBMIT button and then click Add to Cart button to purchase the program. You will have option to pay by credit card or check.
Note: If you use credit card, your bank statement will indicate transaction through PayPal (that's how we have it set up). Please do not try to cancel the transaction.
I purchased registration on line via credit card but my bank statement shows PayPal. Why?
Our website is configured to work with Thunderbolt PayPal. PayPal deals with credit/debit card transactions, that's why your bank statement shows PayPal. It's perfectly secure and legit. Please be sure to not cancel the transaction, or payment is invalid.
Website indicates practices are either on Monday or Tuesday. How do I know when exactly?
Exact practice location and date will be shared with you after having child assigned to the specific coach/Team. If you have strong preference please indicate it in Comments section during registration and we will consider it.
I purchased some apparel items. How long do I have to wait?
Items will be distributed to you at the practice or game. We are not allowing backlog orders any more.
Is Thunderbolt a "Club"?
Yes. Our core program is classified as developmental and competitive recreational. In fall 2020 we are joining STL Gateway/USAVolleyball and will have first Select Club Teams in 13-15U groups. Those teams will be selected through Try Outs in October and November.